Terms and conditions

Who we are

Emka Coffee Group, S.L., Tax ID B67734806, calle Bahía de Palma 9, ático A, 28042 Madrid, Spain. Contact: shop@emkacoffee.com · +34 658 371 547.

Site and account use

When registering you undertake to provide accurate information, keep it up to date and safeguard your password. Emka Coffee may close accounts used fraudulently. You can request deletion of your account at any time by writing to shop@emkacoffee.com.

When you accept these terms we record the date, the IP address and the browser or app used, as evidence of consent.

Prices and orders

Displayed prices include applicable taxes. Before confirming your order you are shown the product details, the total amount and any shipping costs. Confirming the order constitutes a purchase offer; the contract is formed once payment is confirmed and you receive the email with your order number.

If a price, description or availability is published that is manifestly incorrect due to human or technical error, we may cancel the order and refund the full amount charged, notifying you by email so you can place the order again at the correct price.

Payment

Payment is processed through a payment institution certified under the PCI-DSS standard, with strong customer authentication. Emka Coffee does not receive or store your full card details.

If you authorise saving your card, we keep only an alias, the last four digits, the brand, the expiry date and an opaque identifier provided by the payment institution. That identifier is what enables the recurring charges for subscriptions and membership while they are active; you can delete the card from your account.

Shipping

We deliver within mainland Spain and Portugal through logistics operators of our choosing. Items in stock (coffee and merchandise) are normally delivered within 24-72 working hours. Barista equipment is supplied to order, with an estimated lead time of 3 to 5 working days. The applicable shipping costs and lead time are shown before you confirm your purchase. Full details are on our shipping and returns page.

Coffee subscription delivered to your door

The subscription periodically ships between 2 and 4 bags of coffee to the address you provide, configured as you choose for each bag. The price corresponds to the tier you select, includes applicable VAT, carries no shipping costs and does not accept discount coupons.

The price is locked in when you sign up: renewals are charged at that amount, not at the current catalogue price. If we change the rate, we will tell you in advance and state the effective date, and it will only apply from that date onwards.

The subscription renews automatically each period, with no minimum term, until you pause or cancel it from your account. Cancellation takes effect for subsequent periods; the period already charged is delivered as normal.

Coffee shop membership

Membership is a recurring fee that entitles you to consume coffee in our coffee shops under the conditions of the plan you take out, which are shown to you before purchase: maximum number of coffees covered per calendar day, minimum interval between servings, and which coffees are included.

• Covered coffees do not roll over from one day to the next, and only one serving per receipt can be covered.
• Certain higher-priced coffees are partially covered: they can be taken with the membership by paying a small surcharge, shown to you at the time of purchase.
• The price is locked in on sign-up, and any rate change is communicated in advance with an effective date, as with the home subscription.
• Loyalty rewards may be linked to consecutive periods paid. Their conditions are shown in the app.

Failed payment. The new period is charged when the previous one ends. If the charge fails, the membership is suspended and the benefit stops applying from that moment. For a short period we will retry the payment and let you know so you can update your payment method. If it is not resolved, the membership is cancelled and the accumulated progress towards loyalty rewards is lost. If you cancel voluntarily, you keep the benefit until the end of the period already paid.

Stamps

The stamp programme awards one stamp per purchase in our coffee shops, not per item, and once you reach the number of stamps shown in the app you get a free coffee. If the purchase is voided, the corresponding stamp is removed.

Stamps and free coffees are promotional: they have no cash value, cannot be exchanged for money and are not transferable to other people or accounts.

Take-away orders

Take-away orders are prepared for a specific time slot that you choose at checkout. As they are food and drink prepared for immediate consumption, they are not subject to the right of withdrawal (art. 103.e of the Spanish consolidated Consumer Protection Act).

If the order is not collected within the selected slot, it is deemed served and is not refunded, since the product has already been made. If we are unable to prepare it for reasons not attributable to you, we will refund the full amount.

Events and tastings

Tickets for events and tastings are leisure services tied to a specific date and, under art. 103.l of that Act, are not subject to withdrawal from the moment of purchase. If Emka Coffee cancels or postpones the event, we will refund you in full or offer an alternative date, at your choice.

Withdrawal and warranties

You have 14 calendar days from receipt to withdraw from your purchase, without giving a reason, subject to the following:

• Barista equipment and merchandise: fully applicable. The item must be returned complete, unused beyond what is needed to inspect it, and with its packaging.
• Coffee: may be returned if the original seal is intact. Coffee ground to order, and coffee whose seal has been opened, cannot be returned for hygiene and preservation reasons (art. 103.e).
• Take-away orders and event tickets: excluded, as set out above.

To withdraw, simply tell us at shop@emkacoffee.com. You may use the model withdrawal form published by the Spanish Ministry of Consumer Affairs, although its use is not mandatory. Timeframes, costs and the return procedure are detailed on our shipping and returns page.

Non-food products carry the three-year legal guarantee of conformity from delivery.

Mobile app

The app lets you identify yourself in our coffee shops to collect stamps and apply membership benefits, using a code shown on screen or a backup numeric code. That code is personal: keep it safe like a password and tell us if you believe someone else may have used it.

Notifications are optional: we only send them if you grant the relevant permission, and you can revoke it at any time from your device or app settings.

Invoicing

Emka Coffee issues electronic invoices in accordance with applicable regulations. If you need an invoice with your tax details, please say so during checkout.

Complaints and governing law

Write to us at shop@emkacoffee.com: we will handle your complaint as quickly as possible. If we cannot reach an agreement, you may contact your local consumer information office (OMIC) or the competent consumer arbitration board, as well as pursue any other remedies available to you.

The relationship is governed by Spanish law. For consumers, the courts of your place of residence have jurisdiction.